Refund policy
Return & Refund Policy
30-Day Return Policy
We offer a 30-day return policy from the date you receive your item. If you're not completely satisfied with your purchase, you can return it within this timeframe for a refund or exchange.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging with tags still attached.
- You must provide a receipt or proof of purchase.
How to Start a Return
To initiate a return, please email us at sandhillsclothingco@gmail.com. We will provide instructions on how to proceed.
Return Shipping Address:
Sandhills Clothing Co.
251 Pine St,
Clarkson, NE 68629
United States
Return Shipping Costs
You are responsible for the return shipping costs. Please note that shipping costs are non-refundable. If your return is approved, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your returned product to reach us may vary.
Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If your item is defective, damaged, or you received the wrong item, contact us right away at sandhillsclothingco@gmail.com. We will assess the issue and make it right as soon as possible.
Non-Returnable Items
We cannot accept returns on the following items:
- Sale items
- Gift cards
Exchanges
The quickest way to exchange an item is to return the original item and make a new purchase. Once your return is processed and accepted, you can purchase the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you by email about the status of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at sandhillsclothingco@gmail.com.
Late or Missing Refunds
If you haven’t received your refund yet, please check the following:
- Check your bank account again.
- Contact your credit card company (it may take some time before your refund is officially posted).
- Contact your bank, as there is often some processing time before a refund appears.
If you’ve done all of this and still have not received your refund, please get in touch with us at sandhillsclothingco@gmail.com.
Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items are not eligible for returns or refunds.
Exchanges (Defective or Damaged Items Only)
We only offer exchanges for items that are defective or damaged. If you need to exchange an item, please email us at sandhillsclothingco@gmail.com and send the item to:
Sandhills Clothing Co.
251 Pine St,
Clarkson, NE 68629
United States
The buyer is responsible for shipping costs associated with exchanges.
Shipping Insurance & Tracking
For returns or exchanges over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.