Shipping policy

Effective Date: 11/12/2024

Thank you for shopping with Sandhills Clothing Co! We strive to provide fast and reliable shipping services. Please read our shipping policy below to understand how your orders will be processed and delivered.

1. Order Processing Time

  • All orders are processed within 1-5 Days of receipt, excluding weekends and holidays.
  • Orders are processed once payment is confirmed, and in some cases, additional verification may be required.
  • You will receive an email confirmation once your order has been processed and shipped.

2. Shipping Rates and Delivery Times

Shipping rates and estimated delivery times vary depending on the shipping method selected at checkout and your location.

Domestic Shipping 

  • Standard Shipping: $5.99

International Shipping

We currently don't offer international shipping

3. Shipping Partners

We work with reputable shipping carriers such as:

  • USPS
  • UPS

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your shipment directly on the carrier's website or use the tracking link provided.

5. Shipping Address

Please ensure that the shipping address you provide at checkout is correct and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

If you need to update your shipping address after placing your order, please contact us as soon as possible at sandhillsclothingco@gmail.com. Once your order has been shipped, we cannot make changes to the address.

6. Lost or Damaged Packages

  • Lost Packages: If your package is marked as delivered but you have not received it, please contact us within 2 days of the delivery date. We will work with you and the shipping carrier to resolve the issue.
  • Damaged Packages: If your package arrives damaged, please take a photo of the damage and contact us within 2 days of receiving the package. We will assist you in resolving the issue, which may include a replacement or a refund.

7. Free Shipping

We offer free shipping on orders over $150.00 for orders. Free shipping applies automatically at checkout.

8. Order Issues

If you experience any issues with your order, including delays or problems with delivery, please contact our customer support team at sandhillsclothingco@gmail.com. We will do our best to resolve the situation as quickly as possible.

10. Shipping Restrictions

Some products may be restricted from shipping to certain locations due to legal or logistical reasons. If an item cannot be shipped to your location, we will notify you as soon as possible.

11. Returns and Exchanges

For more information on returns and exchanges, please refer to our [Return & Exchange Policy].